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Shipping & Returns

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

Carriers

We use the following carriers to deliver our orders:

  • USPS Priority Mail
  • USPS Priority Mail Express

Domestic Orders (USA)

Standard Shipping (3-6 Business Days)

Free (No Insurance Included)*

USPS Priority Mail (2 Business Days)

Calculated At Shipping

(Up to $100 Insurance Domestic)*

USPS Priority Mail Express (1-2 Business Days)

Calculated At Shipping

(Up to $100 Insurance Domestic)*

 

International Orders (Worldwide)

USPS First Class Package International (7 to 21 Business Days)

Calculated At Shipping

(No Insurance Include)*

USPS Priority Mail International (6 to 10 Business Days)

Calculated At Shipping

Up to $200 Insurance International)*

USPS Priority Mail Express International (3 to 5 Business Days)

Calculated At Shipping

Up to $200 Insurance International)*

*USPS our shipping carrier includes limited insurance coverage for certain packages and services at no additional charges. Shipments can only be insured if tracking, such as delivery or signature confirmation, is included on the package.

Specific shipping services are included with insurance from USPS

                                                              Domestic                     International

USPS Priority Mail                                up to $100                    up to $200 

USPS Priority Mail Express                  up to $100                    up to $200

USPS does not include insurance on the following shipping service

USPS First Class

Parcel Select

Media Mail

 

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

 

 

Returns, Refunds, Exchanges, Risk of Loss

How To Return An Item

  1. Your item must be in its original, unopened, unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.
  2. To request a refund, please email info@vitologylabs.comusing the subject line: “Refund Request”
       In your email, please state the reason for your return/refund request
  3. We will reach out with further instructions on how to return your items

Return Exceptions

Some items cannot be returned if they are opened.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Risk Of Loss

All items purchased/or fulfilled from natuspurhealth.com is made pursuant to a shipment contract with our various carriers. This means that the risk of loss passes to the buyer (you) when the goods are duly delivered to the carrier.

If your order was shipped via USPS, you must contact USPS to open a case so that they may investigate the loss. USPS customer service can be reached at 1-800-275-8777 or a case may be opened on their website at USPS.com. Once a resolution has been reached by USPS, we offer either a refund of your order (minus shipping fees) or a replacement order re-shipped to you depending on the outcome of the resolution.